It is important to us that you feel your contact details are fully protected when you supply them.
What is personal data?
Personal data is information relating to an identified or identifiable natural person, such as name, age, address, date of birth, gender and contact details.
Personal data may contain information that is known as ‘sensitive’ data. This may be information relating to an individual’s health, racial or ethnic origin.
What information do we collect about you?
We collect information about you when you apply to become a client with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback or subscribe to our newsletter. Website usage information is collected using cookies. We also collect information about your subjective view of your health status at stages throughout the process of our service throughout online and offline forms.
We will process the categories of data below for the performance of our contract with you and, if you agree, to email you about other products and services we think may be of interest to you. Where you require it, we will also use the information to respond to any requests from you about services we provide and to process complaints.
Personal data such as:
Name; date of birth; gender; address; email address; telephone number; special categories of personal data such as health and well-being.
If you object to the collection and use of your personal data we may be unable to provide you with our products and services.
How will we use the information about you?
We collect information about you for the performance of our contract. This information is used to ensure your best possible service and then for our own statistics.
We also collect information about you, if you agree, to email you about other products and services we think may be of interest to you. For this type of communication, we currently use Mail Chimp and Groove. If you no longer wish to receive marketing communications please unsubscribe from the latest email.
We will not share your information for marketing purposes with outside companies apart from the software companies required to process the communication. This information is used exclusively for the communication between you and us.
We use your information collected from the website to improve your repeat visits to our website (please see section below, Cookies).
We would like to send you further information about our own products and services. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email [email protected]
We will retain your response to our health questions for statistical use and once the data has been processed it will no longer be directly identifiable with your personal data.
Data will be held for a maximum of 7 years for accounting purposes.
These rights are known as Individual Rights under the Data Protection Act 2018. The following list details these rights:
The right to be informed about the personal data being processed;
The right of access to your personal data;
The right to object to the processing of your personal data;
The right to restrict the processing of your personal data;
The right to rectification of your personal data;
The right to erasure of your personal data;
The right to data portability (to receive an electronic copy of your personal data);
Rights relating to automated decision making including profiling.
The retaining of data is necessary where required for contractual, legal or regulatory purposes.
Access to your information and correction
If you would like a copy of some or all of your personal information, please email [email protected] As mandated by law we will not charge a fee to process these requests, however, if your request is considered to be repetitive, wholly unfounded and/or excessive, we are entitled to charge a reasonable administration fee.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information e.g. how long visitors stay on our website. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.google.com/policies/technologies/cookies
You can set your browser not to accept cookies and the above website tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
How to contact us
Email: [email protected]
If you are dissatisfied with any aspect of the way in which we process your personal data please contact us via email [email protected] You will also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO). The ICO may be contacted via its website which is https://ico.org.uk/concerns/, by live chat or by calling their helpline on 0303 123 1113.